Effective Date: 31-05-2025
At 99lnk, customer satisfaction is our priority. We strive to deliver high-quality digital services including web design, marketing, social media growth, and automation. However, due to the nature of our work, we maintain the following refund policy.
1. General Policy
All sales made on 99lnk.com are considered final. Refunds are only issued in special cases as outlined below and are granted at our sole discretion.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Non-delivery of Service: If a service has not been delivered within the promised timeline, and you have not received any updates, you may be eligible for a full or partial refund.
- Duplicate Payment: If you were charged more than once for the same service, we will refund the duplicate transaction.
- Technical Error on Our Side: If a major technical issue caused by 99lnk prevents the delivery or functionality of your purchased service.
Note: Refunds are not applicable for completed projects, downloadable digital products, paid consultations, or services that have already been partially delivered.
3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- Change of mind after service delivery has started
- Delays caused by lack of client communication or incomplete requirements
- Dissatisfaction based on subjective preferences after full delivery
- Third-party platform issues (e.g., social media platform bans, algorithm changes)
- Any breach of our Terms of Use or service agreement
4. Subscription Services
For monthly or recurring subscriptions (e.g., social media growth or automation tools):
- You can cancel your subscription at any time, but no refunds will be issued for the current billing cycle once payment has been processed.
- To avoid being charged for the next cycle, cancellations must be made at least 24 hours before renewal.
5. How to Request a Refund
To request a refund, please email us at support@99lnk.com with:
- Your full name
- Order or invoice number
- Reason for your request
- Any supporting documentation or screenshots
Our team will review your request within 3–5 business days and notify you of the outcome.
6. Chargebacks
Initiating a chargeback without first contacting our support team to resolve the issue may result in a permanent ban from using our services and legal follow-up.
7. Policy Changes
99lnk reserves the right to update this Refund Policy at any time without prior notice. The current policy will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
99lnk
contact us at
- hello@99lnk.com
- contact@99lnk.com
- support@99lnk.com
Website: 99lnk.com